Frequently Asked Questions

Ordering and delivery

Where will you send an order?
Anywhere in Canada except Quebec: every other province and territory. We cannot ship to Quebec, we do not ship to the United States or other countries, and there is no expedited or express service to upgrade to.

What is the shipping charge?
There is none. Standard shipping is free on every order we deliver in Canada, with no minimum basket to reach first. Prices are in Canadian dollars.

When will it turn up?
We process orders within 0-1 business days, and standard delivery then takes 2-3 business days. Orders placed late in the afternoon are processed the next business day.

How do I follow the parcel?
A tracking number is emailed to you the moment the order is handed to the carrier. The first carrier scan can take up to 24 hours to appear.

Paying

Which methods can I use?
We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. What is available to you is shown at checkout.

Is the checkout safe?
Yes. It is SSL-encrypted and handled by Shopify Payments to PCI-DSS standards, and your full card details are never held on our systems.

Returns and refunds

What can I send back?
Items with a manufacturing defect, items damaged in transit, and wrong items we sent by mistake. Contact us within 30 days of delivery. We do not take returns for change of mind or personal preference, so please check the measurements on the product page before ordering.

My parcel arrived damaged. What now?
Tell us within 72 hours of delivery and send photographs of the item, the outer box, the shipping label and the inner packaging. That set of photos is what lets us settle a carrier claim quickly.

How do I open a return?
Email support@rhobanking.com with your order number and a description of the problem, plus photos where the item is damaged. We review return requests within 1-2 business days and send return instructions if the request is approved.

Who pays the return postage?
We do, on every approved return. You will not be charged for sending back a defective, damaged or wrong item.

When does the money come back?
Once the returned item reaches us and has been inspected, refunds go to the original payment method within 3-7 business days. Your bank may then take a little longer to show it on a statement.

The products themselves

Is everything new?
Yes. Every item sold by Rhobanking is brand new and in its original packaging. We do not offer gift wrapping.

Will letter-size paper fit your folders and boxes?
The folders, expanding wallets and filing boxes on the paper and filing shelf are cut for standard letter-size sheets. Exact internal and external measurements are on each product page, in inches and centimetres.

What are the organizers made of?
Mostly polypropylene, acrylic, coated metal, wood and polyester, depending on the piece. The material is listed on every product page, alongside the care instructions.

Can I use the wall racks and hooks in a rented home?
It depends on the piece. Some ship with a hardware kit for screw fixing, others clip onto a shelf or hold with adhesive pads and leave nothing behind. The mounting method is always stated on the product page.

How do I keep clear acrylic looking clear?
Wipe it with a soft damp cloth and dry it straight away. Abrasive pads and solvent cleaners cloud acrylic permanently, and polishing will not bring the clarity back.

Talking to us

How do I get hold of a person?
Write to support@rhobanking.com or call +1 (314) 688-2016 during Monday-Saturday, 9:00 AM - 6:00 PM CT. We answer within 1-2 business days, and sooner when we can.