Track Your Order
Track Your Order
Every Rhobanking parcel travels with a tracking number. It reaches your inbox the moment the order is handed over to the carrier, which is normally within 0-1 business days of you placing it, and standard delivery then runs 2-3 business days. Paste that number below and we will send you straight to the right carrier page.
No tracking number to hand? Your orders, their status and their tracking links are all in your account — sign in with the e-mail you used at checkout, no password needed.
What happens, and in what order
- Order confirmation. Sent within minutes of checkout, carrying your order number. Keep it, as every conversation with us starts from that number.
- Shipping confirmation. Sent when the parcel leaves us, carrying the tracking number and a link to follow it.
- Carrier updates. The carrier adds a scan at each handover until the parcel reaches your door.
If the tracking is not moving
The first scan can take up to 24 hours to appear, and a number that shows nothing on the day it arrives is normal rather than a problem. After that, a parcel that has not updated for several days, or one marked delivered that never reached you, is worth reporting. Send your order number to support@rhobanking.com and we will open an enquiry with the carrier and stay on it until there is an answer.