Shipping Policy

Effective Date: October 12, 2026

Everything Rhobanking does about getting a parcel to you is on this page: where we send, what it costs, how long each stage takes and what happens when something goes astray.

Where we send

We ship to every Canadian province and territory except Quebec. We cannot ship to Quebec, international shipping (including to the United States) is not available, and we cannot send to an address outside our delivery area even at your own expense. All prices are in Canadian dollars (CAD).

One service, and it is free

There is a single shipping option: standard shipping, free on every order, with no minimum to reach. We do not offer an expedited or express upgrade, so there is no faster tier to pay for. What you see at checkout is what everybody gets.

Processing

Orders are prepared and handed to the carrier within 0-1 business days, excluding weekends and public holidays. An order placed after 2:00 PM CT enters the queue on the next business day.

Transit

Once the parcel is on its way, standard delivery typically takes 2-3 business days. Your distance from the dispatch point, the weather and carrier volumes can all move that by a day, particularly in the weeks around a public holiday.

Tracking

A tracking number is emailed to you as soon as the parcel is handed over, so you can follow it at any point. The first carrier scan can take up to 24 hours to appear; an order that shows nothing on the day it ships is normal and not a sign of a problem.

What the price includes

The full cost of your order, product price plus any applicable tax, is shown at checkout before you confirm payment. There are no delivery surcharges, handling fees or other late additions. Free shipping is delivery only: it does not include installation, assembly or in-home placement, and every parcel goes to the shipping address you entered at checkout.

Lost or delayed parcels

If a parcel stops moving for several days, misses the estimated window by a clear margin, or is marked delivered when nothing arrived, write to us with your order number. We will open an enquiry with the carrier and follow it through to an answer. Please give the carrier at least 24 hours after a delivery scan before reporting a missing parcel, as a scan sometimes runs ahead of the van.

Address accuracy

We ship to the address as you entered it. Check it before confirming: once a parcel is with the carrier, an address cannot reliably be changed.

Contact

• Email: support@rhobanking.com
• Phone: +1 (314) 688-2016
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM CT