Refund and Returns Policy

Effective Date: October 12, 2026

This page explains exactly when Rhobanking takes a product back and how the money finds its way to you. Please read it before ordering rather than after, because the grounds for a return are narrower than you may expect.

1. What we take back

A return is accepted in three situations:

• Manufacturing defect: a flaw in materials or workmanship.
• Transit damage: the item reached you damaged because of the journey.
• Wrong item: what arrived is not what you ordered.

2. What we cannot take back

We do not accept returns for change of mind, for personal preference, or because an item turned out to be a different size than expected. Dimensions, capacities and materials are stated on every product page so that this decision can be made before you buy. If anything is unclear, ask us first and we will measure or check for you.

3. The window

You must contact us within 30 days of delivery confirmation to request a return. Requests made after that window cannot be processed.

4. Damaged deliveries

Report transit damage within 72 hours of delivery. Send us photographs showing:

• the damage to the product itself;
• the outer shipping box and its condition;
• the shipping label, readable in full;
• the inner packaging materials.

That set of four is what a carrier claim requires. Sending all of them at once is the single fastest way to get the matter closed.

5. Opening a return

• Email support@rhobanking.com with your order number and a description of the problem, attaching the photographs where the item is damaged or defective.
• We review the request and confirm whether it qualifies within 1-2 business days.
• If it is approved, we send you return shipping instructions. Please do not send anything back before you have them, as unannounced parcels cannot be matched to an order.
• Return the item using the instructions provided, in its original packaging where that is still possible.
• We inspect the item on arrival and process the refund.

6. Who pays the return postage

On every approved return, whether the item is defective, damaged or simply the wrong one, we cover the return shipping cost. You will not be charged for sending back something that should not have arrived in that state.

7. How the refund is issued

Refunds go back to the original payment method used at checkout. We do not offer exchanges, replacements or store credit at present, so a qualifying item is refunded rather than swapped.

8. How long it takes

Once the returned item has reached us and been inspected, refunds are processed within 3-7 business days. Your bank or payment provider may need a further few days to show the credit on a statement, which is outside our control.

9. Cancelling an order

If you need to cancel, contact support@rhobanking.com as soon as you can. We will stop an order that has not yet been processed. Once it has been packed or handed to the carrier, cancellation may no longer be possible.

10. Contact

• Email: support@rhobanking.com
• Phone: +1 (314) 688-2016
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM CT